Friedlaenders going by Fre. Hmmm..Wonder why?

Got a note from a reader that pointed out the Friedlanders Real Estate was starting to try to pass themselves off as Fre. I actually noticed this when I went past recently (by the way, the Fish and Chip shop a couple of doors down has gone way down hill! After an hour wait including “Oh, we forgot to put on your order”, they forgot part of our order!) that there sign on there shop front was “Fre.com.au” rather then Friedlaenders! I wonder why? Any one got any ideas? Hmm…..

Can I suggest that “Under new management” message might be more successful (well, as long as it really is under new management)!
From the evidence that is being sent to me, there is no evidence that Fre is any better then Friedlaenders Real Estate.

UPDATE: This is TOO FUNNY! I searched “Fre” as someone told me you don’t find my site when you search for them by that name. Guess what is number one on Google! Freddie Mac! Don’t know this name? Perhaps you have heard of the GFC (and I don’t mean the Geelong Footy Club)?

Its Been a while. Back with a Laugh

Was checking out the google results on the search for "Friedlaenders" and noticed this on the Profile page of Friedlaeders:

During this time Friedlaenders has developed an enviable reputation. Our provision of expert Rental Management has allowed us to grow at such a rapid rate over such a short period of time simply by word of mouth referral. We believe our satisfied Clients are our best advertisement; and this continues to be proven, day in, day out, as new Clients come to us for their real estate needs.

Company Profile

Now, maybe there is some very happy customers of the Company, but I have heard numerous that would have your head turning and your feet running away from these guys at a million miles an hour.

So I send out this challenge, if you have a good story of your experiences with Charles and the guys, let me know and I will publish it (with your permission). You can still let me know about the bad stories you have with Friedlaenders as well of course and if you want, I will add them to the site as well.  But surely they can’t be all bad, can they?

Molly

How does Friedlaenders get away with this?

I recently got an email from another unhappy customer of Friedlaenders. The story sounds all to familiar (and one day I will get around to publishing our story, god I am slack). I got the okay from the email author to publish his story:

I’m not to sure if I’m disgusted or glad that it’s not only me that has had trouble with Friedlaenders in the past. It sounds to me as though getting a bond back from this so called agent is similar to that of getting blood from a stone.

I arrived in Australia and was unfortunate enough to lease a property in the Docklands via Friedlaenders. Not realizing the potential headache I was getting myself into I happily signed on the dotted line. BIG mistake

For the first 9 months of the lease there were no problems. I didn’t hear anything from them and figured everything was going along fine. That was until the 10th month when I received a call from another real estate company advising they had been instructed to sell the property so for the remaining 3 months of my every Saturday I’d have to give an open inspection for an hour. Not to happy about finding this out via someone I didn’t know I called Jason of Friedlaenders only to be told he was busy and would call me back…

3 weeks late after numerous calls I was lucky enough to speak to Jason as he had picked up the phone on reception. He said that he knew nothing about the vendor selling and would get back to me. At this point I advised that I would be vacating the property at the end of the lease.

I followed my verbal notice up with a written notice and that was that………or so I thought.

After 3 months of inspections and dressing apartment to help it sell I vacated on the 24th June without so much as a phone call or letter from Friedlaenders.

I called Friedlaenders to say I would be dropping the keys back and was unfortunate enough to speak to Mr. Friedlaender (the bald devil looking guy on their website) who replied telling me that I need to serve notice and I would therefore need to pay another months rent and that an inspection would need to be undertaken (the 1st one within 12 months mind you).

After the inspection I received a letter which had been backdated stating that the property wasn’t left in a good enough standard due to there being weeds in the garden and a beer can one of the bushes (no lie)

I called Friedlaenders for approx 2 months to get my bond refunded. In the end I had to file for a court date at which point I had to contact Jason to make sure he could attend. Low and behold he tells me the land lord was going to refund my bond in full.

I spoke to the other agent that sold the property and they told me that they were extremely happy with the sale and commended me for the cleanliness of the apartment and helping in the sale. Friedlaenders however claim that the vendor was withholding the bond. It took Friedlaenders 3 months from the end of my lease to refund my money.

I hope that people get to read your site prior to taking a lease or buying a property through these guys. They are without a doubt the rudest, most aggressive unprofessional company I’ve ever had the misfortune of dealing with.

So the moral of this story is that you should have everything in writting, keep records and at all cost, avoid Friedlaenders Real Estate!

Molly

 

What if you could rate people you deal with? Lets say you could rate, Charles Friedlaenders?

Why has eBay (the leading online auction site on the web) become such a success in what you must admit is a business that could be very dodgy! I mean your buying second hand goods from total strangers and you can’t see the goods first and you don’t even know if they have the goods or just found a photo some where on the Internet.

Click for bigger imageSo what is arguably the reason for eBay’s success? I would argue its the rating system that they use that allows you to rate someone that you have just had a transaction with. So I buy a notebook computer off Joe Blogs and when it comes, it doesn’t work the way it was described. If Joe doesn’t do anything about this, I can at least leave a negative feedback both in a rating and describe the transaction.

So all sellers and buyers have a rating and you can check out what people are saying about the person. One of the things a good rating show is that you are less likely to get ripped off because its to hard to get a high rating that you don’t want to risk it (I know my wife is less likely to accept bids or buy from people with negative ratings) and your not going to make 100 transactions just to set up for a scam (unless its a huge scam).

Wouldn’t it be great if you could have a look at some site and see what reputation a business that you are dealing with has. In this example, wouldn’t it be great if you could let others know the good or bad experience you have had with Friedlaenders, so that others could search out and find whether they have a good reputation in the community. Well there is a service out there you can contribute to the reputation of a person or business that have had experience with.

The site/service is Rapleaf. Basically you can search for an entity by email or Phone number. Once you find the entity, you can rate the entities from the point of view as either them being a buyer, a seller, a swapper or just a friend and the rating is displayed to show the different between ratings by a person doing a transaction (the commerce score), Friends score and then the percentage score. See more here in the Rapleaf FAQ. Friedlaenders's Rapleaf ScoreOnce you have a user in the Rapleaf system, you (or they) can display their Rapleaf reputation in a graphical form. To the right of here is the Friedlaenders Rapleaf score. I entered them in with my thoughts of my interaction with them. If you have had a positive, neutral or negative interaction with Friedlaenders, I would ask you to go and add to their Rapleaf Reputation so it is available for others. My Rapleaf is also on the sidebar to the top right. So if you know me or do business with me, feel free to rate me.

Also don’t hesitate to add more companies that you deal with. This is a great concept and hopefully it will become a great tool to find out which businesses are the ones we should be dealing with.

Molly

Its not just us! Good news (well for us)

Ever wonder if a situation is just you? Maybe your looking at a situation the wrong way or your so close to it that you miss that your in the wrong. Well in our dealings with Friedlaenders we never really wondered this but we have since had confirmation that Friedlaenders have stuffed others around.

Charles Friedlaender I have had a few emails for different people, one of which have had extremely similar issues to us (I hope to write something about this soon) and another that was having trouble getting their bond back (although to be honest I am not sure if it was someone connected to Friedlaenders fishing for information)!

And the there was this from 2001!

A Caulfield real estate agent has been fined with 29 breaches over the operation of his business.

Victoria’s Minister for Consumer and Business Affairs, Marsha Thomson said Mr Charles Friedlaender and his company, Charles Friedlaender Real Estate Pty Ltd had been fined over breaches of the Estate Agents Act 1980, the Estate Agents (General Accounts and Audit) Regulations 1997 and the Residential Tenancies Act 1997.

“Consumer and Business Affairs Victoria (CBAV) will not hesitate to pursue estate agents who do not abide by the rules which have been put in place to protect consumers and customers,” Ms Thomson warned.

Some of the charges related to Mr Friedlaender’s failure to conduct security checks before appointing persons as agent’s representatives and his failure to notify authorities of the appointment of those representatives.

REAL ESTATE AGENT IGNORED THE RULES

 

Shame, Shame, Shame!

Its bad enough that they refuse to return peoples calls but to “not keeping full and accurate accounting records of trust bank accounts, of drawing cash cheques against trust accounts and holding a tenant’s bond for several months instead of lodging it with the Residential Tenancy Bonds Authority within five business days” is very very bad for a Real Estate company.

 

If you have had bad dealings you want to add to this diary and warn other potential Victims  Customers of the problems they may have with Friedlaenders. Email me at mollyfud@gmail.com or leave a comment below!

Molly

 

 

A win for the good guys!

I want to thank the Landlord involved in my issue. Every dealing I had with them (they know who they are) has been outstanding. Our VCAT order of payment hadn’t been paid but within a week of informing them directly via a letter (I can’t be sure that they were informed by Friedlaenders in the past about this (surely they would of)) was paid. A cheque arrived yesterday and we will be banking it ASAP. Once

the money has cleared the full story will c

ome out. Don’t forget to subscribe to the RSS feed or via email if you don’t use RSS (or understand what it is) to get the full story and hear the crap that we had to go through to get the money we were rightly owed!

Molly

I love the Smell of Coffee at an Inspection?

I was put on to The Australian Real Estate Blog by someone interested in Real Estate blogs (more about this at a later date (man I say that a lot)) and one of the recent articles makes for very interesting reading, especially to those people in the market for a new house. 

What if a potential purchaser smells fresh paint during an inspection? And what if this leads a purchaser to suspect that something dodgy is going on? Some people may actually investigate further to find out what was repaired, and how well it was repaired. Stockdale & Leggo have a tip that could save embarrassment.

Source: The Australian Real Estate Blog

So the post goes on to show a tip from Stockdale & Leggo that can be used to mask the smell of fresh paint. This is blog looks like a must subscribe by anyone that is in the market for a house!

Oh and don’t forget to read the comments for some of the other ways people have noticed sellers covering up bad smells. Makes you wonder! And what effect will vanilla extract have on the paint in the long run?

Molly