We are setting up this blog to comment on the poor treatment we received from Friedlaenders Real Estate (of Elwood, Victoria, Australia) when trying to recover our bond and trying to get them to meet there responsibilities in a matter over a Hot water leak that cost us extra money on our gas bill.
The performance on the matter has been (in my opinion) poor to say it nicely. You will hear some classic cases of just treating your customer like crap and just not understanding customer service.
Any way, more to come later. Sign up for the RSS feed if you want to get updated on the details of this case and of others people report to me.
PS. If you have a story you want to tell of FriedLaenders or any other Real Estate agent, let me know and I will publish it (if appropriate). For that matter, if you have a good story, let me know that as well.