Friedlaenders – This is how they treat the people they deal with!

In conversations with Charles Friedlaenders of Friedlaenders Realestate about an issue we have with a property that we rented that they where the agent for, this is a quote of something that Charles (or someone porting to be Charles) said to us about us trying to get back money that we are owed:

“you’ll find out the hard way, again

PS it must have taken you some time to make up & write all that bullshit you petty pathetic little person(s

PPS no more emails anymore or we call the Police (no kidding); we won’t be communicating with you again”

Well just to answer this again:

A) VCAT advised us to let Friedlaenders know that they had 10 days (after they or the land lord they represent didn’t pay us money that VCAT instructed them they owe us)
B) We couldn’t call because they have to our memory NEVER returned a phone call that we have made to them and they asked us not to Phone them either. To use email is the same as a letter (maybe better, more traceable)
C) There is no bullshit on this site (as stated on the second line). All of the info on this site is true information, as far as we are aware. If you (the readers) find any information that is inaccurate, feel free to comment and if you are correct, I will update the information to be correct!

Will keep you informed of further updates and the full story will come out when this is all cleared up.

Molly


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A win at VCAT

Will write more about the results in a month or so but to let you all know, we took the Landlord (represented by Charles Friedlaender of Friedlaenders Real Estate) to VCAT for compensation due to a hot water leak at a flat we rented. We felt they owed us $305 dollars over a couple of bills. Charles expressed that he had been contacted by the Gas company to say that if we proved the Hot Water was leaking but now it was fixed that they would return the money (sounds very strange to me, what if the incident took a year to fix and we were talking about thousands of dollars worth of gas, but Charles sweared it under oath).

The VCAT Member (the guy that heard the case, sort of like a judge) ruled that the first leak was fixed promptly but the second leak took too long to fix and we were awarded $150. This was partly because we couldn’t prove that there was a leak the whole time (from after the first leak) which appears (to us anyway) to be the case.

This was a great result for common sense and probably something that we could have worked out between ourselves and Friedlaenders with they had been more willing to discuss the issue. As it happened, I can’t remember them ever returning our calls the whole time we dealt with them (5 odd years) and definitely no returned calls over this issue or recovering our bond. So a lesson to you all (especially if you run a RealEstate company) its just common courtesy to return phone calls and if your not, just don’t take the message. Tell the person to call back later.

More to come later.

Molly

PS. If you want to comment, you can now leave an Audio Comment. Enjoy!

RealEstate.com.au puts digital toe in the podcast water

Realestate.com.au has open a number of blogs in the past and have been very forward in releasing comments that might be critical of agents which in effect are real estate.com.au’s customers. Now they have released a podcast as a trail and I think this is a wonderful idea and it will be interesting to see how successful it is.

Realestate.com.au podcast

The Podcasts are hosted by Cameron Reilly (Owner of The Podcast Network) who acts as the interviewer and Andrew Pedler who is described to us as “Realestate Expert”. The first show opens up as if we know these guys, which is true of Cam as his life is an open book and he is clearly there as expert Podcaster and a great interviewer.

My problem is with Pedler and there explanation of him. As mentioned above, he is sold to us as a Realestate expert but we don’t know why. It isn’t explained to us what his qualifications are. It isn’t explained to us where he has come from. It isn’t explained to me where he works, where I can find out more about him. None of these things are touched on in the Podcasts or on the site.

Also there isn’t any where on the main site for the listener to add comments or ask question of this “Realestate Expert”. It would be great if they asked for questions and answered them either on the site or on the show.

In general the content of the shows is pretty good. It does sound a bit robotic. It sounds like it could do with a bit freeing up of the reigns and something like a few listener questions could be just the thing to do that.

In summary, it definitely is great that they have gone down this track and I look forward to listening to the next group of episodes (oh, thats another thing, these just appeared out of no where, which is fair enough for a test but will future Podcasts appear on a regular basis?) and see if Simon Baker (CEO of real estate.com.au) takes some of these suggests on-board.

Molly


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Moving along, slowly

Lots of things have happened in the past few weeks and I have decided that its better to say not much on them until the process we are in the middle of is completed. This should (we hope) happen in the begin of August. In the mean time, if Friedlaenders want to contact us about solving this now, you know how to do it.

Molly

Things are a Foot!

Well in our dispute with Friedlaenders, things are moving along and a
big milestone has been reached. I am not going to say more now but will
once things are over and done with, a lot more on this situation will be published here.

Any comments or stories or tips and tricks, don’t hesitate to contact me.

Molly

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Word about comments on this site

Hi All,

I asked for people to comment on their experiences with certain companys and on Real Estate companies in general. Please note that any comment made by persons other then myself are up to the individual that leaves the comment. I will look at the comments if the comments are to bad will edit or not publish them.

If you have a complaint about a comment, let me know and I will remove or edit the comment more if I believe you argument is relevant. Apart from that, you are welcome to respond with a comment of your own and put your part of the conversation forward.

Let me know what you think of my comment thoughts!

TIA
Molly

Who to turn to, Who can Help – Series of posts on who can help when Real Estate Agents miss treat you

After our trouble with Friedlaenders Real Estate, we needed help with what we should do. As a tenant in Victoria where can you turn? This is the first post in a series that I will look at where you can turn to and who can help you. If you have any other ideas, let me know.

Well the first place I looked and most helpful are the Tenant Union of Victoria. They are there to help you find your rights and deal with problem Real Estate Companies. They gave us some great advice in relation to our rights both when Friedlaenders claimed that we would get no rent back and when we had the gas problem that we had.

You can find them at their Web Site: http://www.tuv.org.au/ or on the phone at (03) 9416 2577.

They are no nonsense and straight to the point. Their phone line is very busy so be patient.

More to come later

Molly


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Welcome to the Blog. This is your voice on Friedlaenders and Real Estate in general

Hi Guys,

We are setting up this blog to comment on the poor treatment we received from Friedlaenders Real Estate (of Elwood, Victoria, Australia) when trying to recover our bond and trying to get them to meet there responsibilities in a matter over a Hot water leak that cost us extra money on our gas bill.

The performance on the matter has been (in my opinion) poor to say it nicely. You will hear some classic cases of just treating your customer like crap and just not understanding customer service.

Any way, more to come later. Sign up for the RSS feed if you want to get updated on the details of this case and of others people report to me.

Molly

PS. If you have a story you want to tell of FriedLaenders or any other Real Estate agent, let me know and I will publish it (if appropriate). For that matter, if you have a good story, let me know that as well.


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